Trade Show Staff Training Online Bundle, 5 Certificate Courses

Preparation is the Key to a Successful Trade Show

Trade Show Staff Training Online Bundle, 5 Certificate Courses

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€429

Save €916 (68%)
OFF RRP €1345
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Get Trade Show Staff Training, Public Speaking, Presentation Skills, Communication Strategies, and Interpersonal Skills in this Bundle

1. Trade Show Staff Training: Preparation is the Key to a Successful Trade Show

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they're going to visit before ever entering the convention center doors, make sure you are on that list.

Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

By the end of this course Trade Show Short Course, you will be able to:

  • Recognise effective ways of preparing for a trade show
  • Know essential points to setting up a booth
  • Know the do's and don'ts behaviors during the show
  • Acknowledge visitors and welcome them to the booth
  • Engage potential customers and work towards a sale
  • Wrap up the trade show and customer leads

2. Public Speaking: Deliver Powerful Speeches and Outstanding Presentations

According to a recent survey, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this course you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.

However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking course will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this Public Speaking Online Short Course, you will be able to:

  • Identify the different types of public speaking opportunities
  • Identify your message
  • Write a speech
  • Use humor effectively
  • Deal with criticism
  • Overcome nervousness
  • Deliver a speech
  • Handle questions change the pace based on the audience’s reactions.

3. Presentation Skills: Create and Deliver Compelling Presentations

This course can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this Course will help you become more efficient and proficient with the skills of providing information to others.

Covering everything from writing your first needs analysis to running the presentation itself, this course will equip you with the skills and confidence to organise and host successful and professional presentations that get your message across whether you're pitching an idea, making a sale or sharing knowledge with your team.

By the end of this course, you will be able to:

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions and discussion

4. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Trade Show Staff Training 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Trade Show Staff Training 

Module One - Getting Started

Module Two - Pre-Show Preparation

  • Prepare for physical issues
  • Developing a great elevator speech
  • Setting up a schedule
  • Connect with attendees

Module Three - Booth Characteristics and Set-Up (Part 1)

  • Stand out
  • Create a booth manual / checklist
  • Technology
  • Scout a high traffic area

Module Four - Booth Characteristics and Set-Up (Part 2)

  • Signage
  • Match your brand
  • Private area
  • Focus on a message

Module Five - During the Show (Part 1)

  • Company objectives
  • Highlighting your product
  • Do something memorable
  • Social media

Module Six - During the Show (Part 2)

  • Classic do's and don'ts
  • Gamification
  • Walk the floor
  • Keep the distractions away

Module Seven - Qualifying Visitors

  • Know the answer
  • Engage with qualifying questions
  • Body language
  • Listening skills

Module Eight - Engaging the Right People

  • Prospects
  • Time wasters (Catch and Release)
  • Press
  • Competitors

Module Nine - The Rules of Engagement (Part 1)

  • Start with an open-ended question
  • Record all prospect information
  • Be specific with your message
  • Get a commitment

Module Ten - Rules of Engagement (Part 2)

  • Having a welcoming environment
  • The do's and don'ts of business cards
  • Observational skills
  • When not in the booth

Module Eleven - After the Show

  • Review information and rank your leads
  • Follow up with your leads
  • Send information promptly

Module Twelve - Wrapping Up

Course 2 - Public Speaking 

Section One: Getting Started

  • Objectives

Section Two: Different Types of Speech

  • Different Public Speaking Opportunities
  • Time, the Defining Factor

Section Three: What’s the Message

  • Needs Analysis
  • Profile Your Audience
  • Identifying Key Questions and Concerns

Section Four: Speak Like a STAR

  • Using STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send
  • The Power of Tone

Section Seven: Nervousness

  • Preparing Mentally using Visualisation
  • Breathing
  • A Few Extra Tips

Section Eight: Make them Laugh

  • Humour is good, but it's not stand up
  • What Makes a Joke

Section Nine: Preparing to Speak

  • Organising what you’re going to Say
  • Why Write a Speech?
  • Face the Critic

Section Ten: Delivering Your Speech

  • Don’t Underestimate the Delivery
  • Seat of your pants

Section Eleven: Questions and Tips

  • Q&A Sessions
  • Some Killer Moves

Section Twelve: Wrapping Up

Course 3 - Presentation Skills 

Module One - Getting Started

Module Two - Creating the Program

  • Performing a needs analysis
  • Writing the basic outline
  • Researching, writing, and editing

Module Three - Choosing your Delivery Methods

  • Basic methods
  • Advanced methods
  • Basic criteria to consider

Module Four - Verbal Communication Skills

  • Listening and hearing: They aren't the same thing
  • Asking questions
  • Communicating with power

Module Five - Non-Verbal Communication Skills

  • Body language
  • Gestures
  • The signals you send to others
  • It's not what you say, it's how you say it

Module Six - Overcoming Nervousness

  • Preparing mentally
  • Physical relaxation techniques
  • Appearing confident in front of the crowd

Module Seven - Creating Fantastic Flip Charts

  • Required tools
  • The advantages of pre-writing
  • Using colors appropriately
  • Creating a Plan B

Module Eight - Creating Compelling PowerPoint Presentations

  • Required tools
  • Tips and tracks
  • Creating a Plan B

Module Nine - Wow 'Em with the Whiteboard

  • Traditional and electronic whiteboards
  • Using colors appropriately
  • Creating a Plan B

Module Ten - Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and tricks
  • Creating a Plan B

Module Eleven - Pumping it Up a Notch

  • Make them laugh a little
  • Ask them a question
  • Encouraging discussion
  • Dealing with questions

Module Twelve - Wrapping Up

Course 4 - Communication Strategies 

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Trade Show Staff Training, Public Speaking, Presentation Skills, Communication Strategies, and Interpersonal Skills in this Bundle

1. Trade Show Staff Training: Preparation is the Key to a Successful Trade Show

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they're going to visit before ever entering the convention center doors, make sure you are on that list.

Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

By the end of this course Trade Show Short Course, you will be able to:

  • Recognise effective ways of preparing for a trade show
  • Know essential points to setting up a booth
  • Know the do's and don'ts behaviors during the show
  • Acknowledge visitors and welcome them to the booth
  • Engage potential customers and work towards a sale
  • Wrap up the trade show and customer leads

2. Public Speaking: Deliver Powerful Speeches and Outstanding Presentations

According to a recent survey, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this course you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.

However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking course will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this Public Speaking Online Short Course, you will be able to:

  • Identify the different types of public speaking opportunities
  • Identify your message
  • Write a speech
  • Use humor effectively
  • Deal with criticism
  • Overcome nervousness
  • Deliver a speech
  • Handle questions change the pace based on the audience’s reactions.

3. Presentation Skills: Create and Deliver Compelling Presentations

This course can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this Course will help you become more efficient and proficient with the skills of providing information to others.

Covering everything from writing your first needs analysis to running the presentation itself, this course will equip you with the skills and confidence to organise and host successful and professional presentations that get your message across whether you're pitching an idea, making a sale or sharing knowledge with your team.

By the end of this course, you will be able to:

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions and discussion

4. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Trade Show Staff Training 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Trade Show Staff Training 

Module One - Getting Started

Module Two - Pre-Show Preparation

  • Prepare for physical issues
  • Developing a great elevator speech
  • Setting up a schedule
  • Connect with attendees

Module Three - Booth Characteristics and Set-Up (Part 1)

  • Stand out
  • Create a booth manual / checklist
  • Technology
  • Scout a high traffic area

Module Four - Booth Characteristics and Set-Up (Part 2)

  • Signage
  • Match your brand
  • Private area
  • Focus on a message

Module Five - During the Show (Part 1)

  • Company objectives
  • Highlighting your product
  • Do something memorable
  • Social media

Module Six - During the Show (Part 2)

  • Classic do's and don'ts
  • Gamification
  • Walk the floor
  • Keep the distractions away

Module Seven - Qualifying Visitors

  • Know the answer
  • Engage with qualifying questions
  • Body language
  • Listening skills

Module Eight - Engaging the Right People

  • Prospects
  • Time wasters (Catch and Release)
  • Press
  • Competitors

Module Nine - The Rules of Engagement (Part 1)

  • Start with an open-ended question
  • Record all prospect information
  • Be specific with your message
  • Get a commitment

Module Ten - Rules of Engagement (Part 2)

  • Having a welcoming environment
  • The do's and don'ts of business cards
  • Observational skills
  • When not in the booth

Module Eleven - After the Show

  • Review information and rank your leads
  • Follow up with your leads
  • Send information promptly

Module Twelve - Wrapping Up

Course 2 - Public Speaking 

Section One: Getting Started

  • Objectives

Section Two: Different Types of Speech

  • Different Public Speaking Opportunities
  • Time, the Defining Factor

Section Three: What’s the Message

  • Needs Analysis
  • Profile Your Audience
  • Identifying Key Questions and Concerns

Section Four: Speak Like a STAR

  • Using STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send
  • The Power of Tone

Section Seven: Nervousness

  • Preparing Mentally using Visualisation
  • Breathing
  • A Few Extra Tips

Section Eight: Make them Laugh

  • Humour is good, but it's not stand up
  • What Makes a Joke

Section Nine: Preparing to Speak

  • Organising what you’re going to Say
  • Why Write a Speech?
  • Face the Critic

Section Ten: Delivering Your Speech

  • Don’t Underestimate the Delivery
  • Seat of your pants

Section Eleven: Questions and Tips

  • Q&A Sessions
  • Some Killer Moves

Section Twelve: Wrapping Up

Course 3 - Presentation Skills 

Module One - Getting Started

Module Two - Creating the Program

  • Performing a needs analysis
  • Writing the basic outline
  • Researching, writing, and editing

Module Three - Choosing your Delivery Methods

  • Basic methods
  • Advanced methods
  • Basic criteria to consider

Module Four - Verbal Communication Skills

  • Listening and hearing: They aren't the same thing
  • Asking questions
  • Communicating with power

Module Five - Non-Verbal Communication Skills

  • Body language
  • Gestures
  • The signals you send to others
  • It's not what you say, it's how you say it

Module Six - Overcoming Nervousness

  • Preparing mentally
  • Physical relaxation techniques
  • Appearing confident in front of the crowd

Module Seven - Creating Fantastic Flip Charts

  • Required tools
  • The advantages of pre-writing
  • Using colors appropriately
  • Creating a Plan B

Module Eight - Creating Compelling PowerPoint Presentations

  • Required tools
  • Tips and tracks
  • Creating a Plan B

Module Nine - Wow 'Em with the Whiteboard

  • Traditional and electronic whiteboards
  • Using colors appropriately
  • Creating a Plan B

Module Ten - Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and tricks
  • Creating a Plan B

Module Eleven - Pumping it Up a Notch

  • Make them laugh a little
  • Ask them a question
  • Encouraging discussion
  • Dealing with questions

Module Twelve - Wrapping Up

Course 4 - Communication Strategies 

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only €429 Save €916 (68%)
OFF RRP €1345
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value €300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020TSST5CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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