The Professional Supervisor Online Bundle, 2 Certificate Courses

Take Your Supervisory Skills To A Higher Level

The Professional Supervisor Online Bundle, 2 Certificate Courses

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€299

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OFF RRP €538
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Get The Professional Supervisor and Leadership Skills for Supervisors in this Bundle

1. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level

Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.

In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.

After you complete this course, you will be able to:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

2. Leadership Skills for Supervisors - Communication, Coaching, and Conflict: Master The Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

After you complete this Leadership Skills for Supervisors: Communication, Coaching, and Conflict course, you will be able to:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Professional Supervisor 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in The Professional Supervisor Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questionnaire: Role As A Member of The Management Team
  •     Questionnaire: Organizational Skills
  •     Questionnaire: Leadership Skills
  •     Questionnaire: Communication Skills
  •     Questionnaire: Interaction/Team Skills
  •     Questionnaire: Problem/Conflict Resolution Skills

Session 2: Adjusting to Your Role

  •     Introduction
  •     Be a Learner
  •     Refresh Your Network
  •     Leverage a Mentor
  •     Set Limits
  •     Let Go
  •     Pre-Assignment Review
  •     Making The Transition
  •     Dealing With Older Employees
  •     Dealing With Friends Who You Now Supervise
  •     Dealing With Unions

Session 3: A Supervisor’s Responsibilities

  •     Making Connections

Session 4: Action-Centered Leadership

  •     Model Overview
  •     Individual
  •     Team
  •     Task
  •     Considering The Possibilities

Session 5: Making Plans

  •     Old Sayings With Staying Power
  •     Old Sayings With Staying Power
  •     Introduction
  •     Breaking Down The Matrix
  •     Progress and Maintenance Tasks
  •     Prioritizing Case Study
  •     The Four Elements
  •     The Importance of Goals
  •     Benefits for Employees
  •     Planning to Plan

Session 6: Setting Goals

  •     Going After Your Dreams
  •     Going After Your Dreams
  •     The SPIRIT Acronym

Session 7: Defining Leadership

  •     Making Connections
  •     Key Characteristics
  •     A Brief History, Part One
  •     A Brief History, Part Two
  •     The Leadership Formula
  •     Where We Want To Be
  •     Direction and Support
  •     Case Studies
  •     Situation Two
  •     Situation Three
  •     Situation Four

Session 8: The Situational Leadership Model

  •     The Situational Leadership II® Model
  •     Director’s Style
  •     Coach’s Style
  •     Supporter’s Style
  •     Delegator’s Style
  •     Understanding Your Comfort Zone
  •     Our Comfort Zone
  •     The Cyclical Process

Session 9: What’s Your Type? How About Mine?

  •     Assessing Your Preferences
  •     Identifying Your Characteristics and Preferences
  •     Example
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly A’s – Inquiring Rationals, Part One
  •     Mostly A’s – Inquiring Rationals, Part Two
  •     Mostly B’s – Authentic Idealists, Part One
  •     Mostly B’s – Authentic Idealists, Part Two
  •     Mostly C’s – Organized Guardians, Part One
  •     Mostly C’s – Organized Guardians, Part Two
  •     Mostly D’s – Resourceful Artisans
  •     Mostly D’s – Resourceful Artisans, Part Two
  •     What’s Important?
  •     Making Connections

Session 10: Team Building Tips

  •     What is a Team?
  •     What Does That Mean?
  •     Advantages and Disadvantages of Teams
  •     The Advantages of Teams
  •     How Can Teams Help Employees Grow?

Session 11: Developing a High-Performing Team

  •     The Five Stages of Team Development
  •     Forming
  •     Storming
  •     Norming
  •     Performing
  •     Adjourning
  •     How Can I Help?
  •     Team Problem Solving
  •     Tips for Effective Leadership
  •     Characteristics of Team Players

Session 12: Communication Skills

  •     Defining Communication
  •     Making Connections
  •     Communication Barriers
  •     Active Listening Skills
  •     Responding to Feelings
  •     Reading Cues
  •     Demonstration Cues
  •     Tips for Becoming a Better Listener
  •     Making Connections
  •     Building Relationships with Questions
  •     Open Questions
  •     Closed Questions
  •     Opening Up Questions
  •     Probing Techniques
  •     Verbal and Non-Verbal Probes
  •     Probing Techniques
  •     The Communication Process
  •     Breaking Down the Process
  •     Tips and Tricks

Session 13: Motivating Employees

  •     To Motivate or Instigate
  •     The Carrot
  •     The Whip
  •     The Plant
  •     What Do You Think?
  •     Making Connections

Session 14: Orientation and Onboarding

  •     The First 48 Hours
  •     Orientation
  •     Onboarding
  •     How Did Your Orientation Rate?
  •     Questions

Session 15: Training Tips and Tricks

  •     Guidelines for Effective Training
  •     Developing Your Training Skills

Session 16: Providing Feedback

  •     The Purpose of Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Skill Building
  •     Receiving Feedback

Session 17: Doing Delegation Right

  •     Delegation is a Key Skill!
  •     Defining Responsibility and Accountability
  •     Defining Delegation
  •     Making Connections

Session 18: Dealing with Conflict

  •     Process Overview
  •     Deciding When To Get Involved
  •     The Problem Solving Model
  •     Breaking Down The Model
  •     Background Information, Part One
  •     Background Information, Part Two
  •     Team Leader's Worksheet

Session 19: Managing Disciplinary Issues

  •     What is Discipline?
  •     The Disciplinary Meeting
  •     A Sample Discipline Checklist for a Supervisor

Session 20: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
29%
4 star
29%
3 star
29%
2 star
14%
1 star
0%
(21)
Average rating 3.5 out of 5 stars

16 March 2019 05:05:26 AM

The contents was easy to understand and well put together

30 January 2019 11:21:48 AM

:) Thank you for the great teaching.

29 August 2018 02:52:58 AM

Great

3 September 2019 06:37:09 AM

THIS COURSE OF leadership,is very good.a lot to learn about leader.gave me an idea how to be a good and best leader.

2 September 2019 06:10:58 PM

I am satisfied with this course ,it is very helpful and there are a lot of variety in the course on how to be professional supervisor,and how to be a good leader.

11 July 2018 07:28:47 PM

great

16 September 2019 09:11:50 AM

.

28 June 2019 03:06:56 AM

.............

9 September 2019 02:51:55 PM

I really enjoyed the course and I think it has the right foundational skills within it for supervisor level roles.

1 July 2019 06:56:41 AM

.

23 February 2019 08:23:53 PM

site continued to crash on me multiple times, slow at times otherwise the content within the course was very relevant and helpful

26 July 2018 04:01:06 AM

Informative.

18 March 2019 07:25:57 PM

This was very informative course - It was my first Online course
I think I prefer FACE TO FACE as I can ask questions

5 November 2018 04:36:22 AM

Course was easy to follow, not complicated and very informative as well.

26 October 2018 05:37:32 AM

I encourage people to do this course

25 July 2018 11:53:23 AM

OK

12 July 2018 09:33:48 PM

I found this course had a lot of useful information, i struggled with the module not working well and a few options to fill out didn't really require a written response.

9 July 2018 10:35:24 AM

Pretty simple course, good to refresh knowledge.

12 September 2019 09:41:16 PM

basic but interesting

20 August 2019 04:02:30 PM

Some good info and helpful tips

Load more reviews Loading...
About this Course

Get The Professional Supervisor and Leadership Skills for Supervisors in this Bundle

1. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level

Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.

In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.

After you complete this course, you will be able to:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

2. Leadership Skills for Supervisors - Communication, Coaching, and Conflict: Master The Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

After you complete this Leadership Skills for Supervisors: Communication, Coaching, and Conflict course, you will be able to:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Professional Supervisor 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in The Professional Supervisor Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questionnaire: Role As A Member of The Management Team
  •     Questionnaire: Organizational Skills
  •     Questionnaire: Leadership Skills
  •     Questionnaire: Communication Skills
  •     Questionnaire: Interaction/Team Skills
  •     Questionnaire: Problem/Conflict Resolution Skills

Session 2: Adjusting to Your Role

  •     Introduction
  •     Be a Learner
  •     Refresh Your Network
  •     Leverage a Mentor
  •     Set Limits
  •     Let Go
  •     Pre-Assignment Review
  •     Making The Transition
  •     Dealing With Older Employees
  •     Dealing With Friends Who You Now Supervise
  •     Dealing With Unions

Session 3: A Supervisor’s Responsibilities

  •     Making Connections

Session 4: Action-Centered Leadership

  •     Model Overview
  •     Individual
  •     Team
  •     Task
  •     Considering The Possibilities

Session 5: Making Plans

  •     Old Sayings With Staying Power
  •     Old Sayings With Staying Power
  •     Introduction
  •     Breaking Down The Matrix
  •     Progress and Maintenance Tasks
  •     Prioritizing Case Study
  •     The Four Elements
  •     The Importance of Goals
  •     Benefits for Employees
  •     Planning to Plan

Session 6: Setting Goals

  •     Going After Your Dreams
  •     Going After Your Dreams
  •     The SPIRIT Acronym

Session 7: Defining Leadership

  •     Making Connections
  •     Key Characteristics
  •     A Brief History, Part One
  •     A Brief History, Part Two
  •     The Leadership Formula
  •     Where We Want To Be
  •     Direction and Support
  •     Case Studies
  •     Situation Two
  •     Situation Three
  •     Situation Four

Session 8: The Situational Leadership Model

  •     The Situational Leadership II® Model
  •     Director’s Style
  •     Coach’s Style
  •     Supporter’s Style
  •     Delegator’s Style
  •     Understanding Your Comfort Zone
  •     Our Comfort Zone
  •     The Cyclical Process

Session 9: What’s Your Type? How About Mine?

  •     Assessing Your Preferences
  •     Identifying Your Characteristics and Preferences
  •     Example
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly A’s – Inquiring Rationals, Part One
  •     Mostly A’s – Inquiring Rationals, Part Two
  •     Mostly B’s – Authentic Idealists, Part One
  •     Mostly B’s – Authentic Idealists, Part Two
  •     Mostly C’s – Organized Guardians, Part One
  •     Mostly C’s – Organized Guardians, Part Two
  •     Mostly D’s – Resourceful Artisans
  •     Mostly D’s – Resourceful Artisans, Part Two
  •     What’s Important?
  •     Making Connections

Session 10: Team Building Tips

  •     What is a Team?
  •     What Does That Mean?
  •     Advantages and Disadvantages of Teams
  •     The Advantages of Teams
  •     How Can Teams Help Employees Grow?

Session 11: Developing a High-Performing Team

  •     The Five Stages of Team Development
  •     Forming
  •     Storming
  •     Norming
  •     Performing
  •     Adjourning
  •     How Can I Help?
  •     Team Problem Solving
  •     Tips for Effective Leadership
  •     Characteristics of Team Players

Session 12: Communication Skills

  •     Defining Communication
  •     Making Connections
  •     Communication Barriers
  •     Active Listening Skills
  •     Responding to Feelings
  •     Reading Cues
  •     Demonstration Cues
  •     Tips for Becoming a Better Listener
  •     Making Connections
  •     Building Relationships with Questions
  •     Open Questions
  •     Closed Questions
  •     Opening Up Questions
  •     Probing Techniques
  •     Verbal and Non-Verbal Probes
  •     Probing Techniques
  •     The Communication Process
  •     Breaking Down the Process
  •     Tips and Tricks

Session 13: Motivating Employees

  •     To Motivate or Instigate
  •     The Carrot
  •     The Whip
  •     The Plant
  •     What Do You Think?
  •     Making Connections

Session 14: Orientation and Onboarding

  •     The First 48 Hours
  •     Orientation
  •     Onboarding
  •     How Did Your Orientation Rate?
  •     Questions

Session 15: Training Tips and Tricks

  •     Guidelines for Effective Training
  •     Developing Your Training Skills

Session 16: Providing Feedback

  •     The Purpose of Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Skill Building
  •     Receiving Feedback

Session 17: Doing Delegation Right

  •     Delegation is a Key Skill!
  •     Defining Responsibility and Accountability
  •     Defining Delegation
  •     Making Connections

Session 18: Dealing with Conflict

  •     Process Overview
  •     Deciding When To Get Involved
  •     The Problem Solving Model
  •     Breaking Down The Model
  •     Background Information, Part One
  •     Background Information, Part Two
  •     Team Leader's Worksheet

Session 19: Managing Disciplinary Issues

  •     What is Discipline?
  •     The Disciplinary Meeting
  •     A Sample Discipline Checklist for a Supervisor

Session 20: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(21)
Average rating 3.5 out of 5 stars
5 star
29%
4 star
29%
3 star
29%
2 star
14%
1 star
0%

16 March 2019 05:05:26 AM

The contents was easy to understand and well put together

30 January 2019 11:21:48 AM

:) Thank you for the great teaching.

29 August 2018 02:52:58 AM

Great

3 September 2019 06:37:09 AM

THIS COURSE OF leadership,is very good.a lot to learn about leader.gave me an idea how to be a good and best leader.

2 September 2019 06:10:58 PM

I am satisfied with this course ,it is very helpful and there are a lot of variety in the course on how to be professional supervisor,and how to be a good leader.

11 July 2018 07:28:47 PM

great

16 September 2019 09:11:50 AM

.

28 June 2019 03:06:56 AM

.............

9 September 2019 02:51:55 PM

I really enjoyed the course and I think it has the right foundational skills within it for supervisor level roles.

1 July 2019 06:56:41 AM

.

23 February 2019 08:23:53 PM

site continued to crash on me multiple times, slow at times otherwise the content within the course was very relevant and helpful

26 July 2018 04:01:06 AM

Informative.

18 March 2019 07:25:57 PM

This was very informative course - It was my first Online course
I think I prefer FACE TO FACE as I can ask questions

5 November 2018 04:36:22 AM

Course was easy to follow, not complicated and very informative as well.

26 October 2018 05:37:32 AM

I encourage people to do this course

25 July 2018 11:53:23 AM

OK

12 July 2018 09:33:48 PM

I found this course had a lot of useful information, i struggled with the module not working well and a few options to fill out didn't really require a written response.

9 July 2018 10:35:24 AM

Pretty simple course, good to refresh knowledge.

12 September 2019 09:41:16 PM

basic but interesting

20 August 2019 04:02:30 PM

Some good info and helpful tips

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Course Summary

Course ID No.: 002TPSOC2CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 12-16 Hours
Assessments: Yes
Qualification: Certificate

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